We are open to serve you, answer questions or schedule an appointment during the normal business hours: Monday - Friday: 9:00 a.m. - 12:00 p.m. & 2:00 p.m. - 5:00 p.m.

 

Please do not call the office on weekends to schedule a routine appointment or request prescription refills.

 

We are able to see patients by appointment only.  Should you have a situation that requires immediate attention, please call our office for urgent appointment scheduling.  We appreciate your patience as the staff tries to work you into the schedule.

 

Unfortunately, emergencies do occur, which occasionally cause delays in the physician's daily schedule.  Again, we ask for your patience regarding these matters.

 

Insurance & Fees:

We are committed to remaining as accessible to our patients as possible.  This is why we accept many health insurance programs.  If your services are not covered by health plan or we cannot verify coverage, we will expect payment of office services at the time of service.  You will be given a complete statement of office services and charges.

We will file insurance for maternity patients and surgical procedures; we will also make arrangements with you for payments of all deductibles, co-payments or other charges that are the patient's financial responsibility.

 

Our professional fees are based on the usual and customary fees for obstetrics and gynecology in the San Ramon Valley area.  For services not covered by insurance, we accept cash, credit cards and personal checks. 

Health plan coverage varies significantly by carrier, by employer, and/or by contract. We cannot know the benefits and exclusions of each patient’s health plan.  It is the patient’s responsibility to know and understand her plan coverage and benefits.

 

Disability and Other Forms:

We realize that special forms are sometimes necessary to provide documentation of medical conditions.  Completing forms is time consuming and generally falls outside of the contractual relationship between you and your insurance company.  As a result, there will be a charge of $20.00  for completing disability, workman's compensation and other forms.  This needs to be paid prior to form completion. 

 

All completed forms will be mailed to the insurance company, employer, you (the patient), or you will be called to pick up your form within 5 business days from the date the forms are received in our office.   Every effort will be made to adhere to the response timeframe; however there may be exceptions.  In the event of delay, the office will try to notify you. 

 

Returned Checks:

A fee of $35.00 for checks returned to us for insufficient funds will be charged to your account.  Future services will require payment by cash, money order or credit card for your payment obligations.

 

Accounts Past Due:

Payment for statements is due upon receipt.  Non-compliance may result in preparation of account for small claims court, collection agency and/or credit bureau reporting and possible discharge from the practice.  All accounts sent to collections will have an additional collection fee of 25% of the balance added to the outstanding balance.

 

Emergencies

After 5 p.m. on weekdays and on the weekends, Dr. Vogel is available in case of an emergency.  Please limit after hour calls to emergencies only.  In the event you determine the problem is severe, please go directly to the hospital emergency room.  The physician on duty will notify the office of your arrival at the hospital.